SUPPORT & CONTACT CENTER · 24/7 LAGOS CARE

Help when
you need it.

Instant answers to common questions, fast incident resolution, fare disputes, and direct ticket dispatch to our dedicated support desk.

Official Support Deskdrainvop@gmail.com · Average 15 min replySend email

24/7 Live In-App ChatImmediate agent response for active ridesOpen support ticket

Emergency & Safety DeskLagos rapid incident coordinationReport incident

FREQUENTLY ASKED QUESTIONS

Quick answers for
every situation.

How does YelloRide calculate fares without surge pricing?

YelloRide operates on transparent, upfront pricing based strictly on verified trip distance and realistic local estimated travel time. We do not engage in opportunistic 3x or 4x surge pricing during rain or sudden traffic bottlenecks. What you see when you tap request is what you pay.

I was charged twice or charged for a cancelled trip. How do I get an immediate refund?

What is the 4-digit PIN verification and how does it protect me?

What should I do if the driver takes an unauthorized detour or drives dangerously?

I left my phone, bag, or keys in a YelloRide vehicle. What should I do immediately?

How does the ₦9,900 flat weekly subscription work for drivers?

How fast are driver wallet withdrawals credited?

The app froze, crashed, or gave a network error. How do I report this?

How do I contact customer support for corporate or partnership inquiries?

REPORT AN ISSUE OR COMPLAINT

Submit a ticket

Attach documents, screenshots, and trip details. All records are immediately dispatched to drainvop@gmail.com.

Issue Category

Priority Level

Your Full NameEmail Address

Phone Number (WhatsApp)Trip ID / Booking Code (Optional)

Describe What HappenedAttach Receipts, Screenshots or Evidence

Click or drag & drop files here

PNG, JPG, PDF up to 10MB (Screenshots, debit alerts, receipts)

Your ticket and documents are encrypted and routed directly to drainvop@gmail.com.

Or Send Directly via Email (drainvop@gmail.com)

Help when
you need it.

Quick answers for
every situation.

How does YelloRide calculate fares without surge pricing?

I was charged twice or charged for a cancelled trip. How do I get an immediate refund?

What is the 4-digit PIN verification and how does it protect me?

What should I do if the driver takes an unauthorized detour or drives dangerously?

I left my phone, bag, or keys in a YelloRide vehicle. What should I do immediately?

How does the ₦9,900 flat weekly subscription work for drivers?

How fast are driver wallet withdrawals credited?

The app froze, crashed, or gave a network error. How do I report this?

How do I contact customer support for corporate or partnership inquiries?

Submit a ticket

Fares & Payments

Driver & Trip Issue

Lost & Found Item

Bug Report / Glitch

Driver Partner Desk

General & Fleet

Quick answers forevery situation.

How does YelloRide calculate fares without surge pricing?

I was charged twice or charged for a cancelled trip. How do I get an immediate refund?

What is the 4-digit PIN verification and how does it protect me?

What should I do if the driver takes an unauthorized detour or drives dangerously?

I left my phone, bag, or keys in a YelloRide vehicle. What should I do immediately?

How does the ₦9,900 flat weekly subscription work for drivers?

How fast are driver wallet withdrawals credited?

The app froze, crashed, or gave a network error. How do I report this?

How do I contact customer support for corporate or partnership inquiries?

Submit a ticket

Fares & Payments

Driver & Trip Issue

Lost & Found Item

Bug Report / Glitch

Driver Partner Desk

General & Fleet

Quick answers for
every situation.